Choice Protection Plan & Agreement

Cost: $4.95/month

South Slope Choice Protection Plan (CPP) covers your existing telephone, high speed Internet, Managed Wi-Fi and TV wiring maintenance. Customers who choose not to subscribe to South Slope Choice Protection Plan are responsible for the maintenance of the wiring inside their home. The minimum residential service call fee is $45 per half hour plus materials.

What is Covered:

• Under CPP, South Slope will repair service problems to wiring and jacks used to provide South Slope products to residential customers and single-line businesses in a residential setting. If the problem is in the wiring between the NID and the jack, South Slope will repair or replace the wire and/or modular jack. If the problem is caused by defective or faulty customer owned telephone equipment, South Slope will attempt to diagnose the problem and give an estimate of repair costs – CPP includes one-half hour diagnosis and troubleshooting of customer owned equipment.
• Under CPP, in addition to the terms and conditions listed in Item One (1), South Slope will repair broadband issues related to cable/Ethernet wiring, outlets, and South Slope provided equipment inside the home. If the problem is in the wiring between the NID and the outlet, or the outlet and the South Slope provided broadband device, South Slope will repair or replace the defective cable and/or outlet. If the problem is caused by defective or faulty customer owned equipment, South Slope will attempt to diagnose the problem and give an estimate of repair costs – CPP includes one-half hour diagnosis and troubleshooting of customer owned equipment.

Click here for a copy of our Choice Protection Plan agreement