Standard Working Hours:  M-F 8:00 a.m. – 4:30 p.m.

Hours per week: 40 hours per week. Overtime as needed (on occasion).

Position Objective/Goal

The goal of the Customer Service Representative (CSR) is to address and solve problems. The CSR is responsible for interacting with customers and staff via phone, text, chat, email or in-person to provide efficient and effective customer service to ensure customer satisfaction and to create a win-win situation for the customer and the company. This primarily involves listening to the customer, taking the information provided about the problem and finding a solution to replace the product or improve service.

Skills and Qualifications

• Strong communicator with excellent interpersonal and written communication skills. 
• Ability to prioritize and multi-task in a dynamic and changing environment in order to meet deadlines.
• Self-motivated, self-driven, and autonomous.
• Ability to maintain a positive attitude and professional demeanor, that will represent South Slope positively.
• Adaptable to customer needs, concerns, and personality types.
• Strong problem-solving and critical thinking abilities.
• Proficient in basic computer skills and can learn new software.
• Strong time management skills.

Core Responsibilities

• Interact with Cooperative customers via emails, text, chat, phone, or in-person to effectively address their requests in a timely manner.  
• Resolving customers’ concerns promptly to ensure resolution and satisfaction. 
• Accurately manage customer accounts and enter orders efficiently and accurately.  
• Maintain records of interactions with the customers in customer database.  
• Educating new and existing customers about South Slope services and promotions.  
• Perform necessary follow-ups to complete customer orders.   
• Perform other duties as assigned. 

Experience/Education

Required:

• High school diploma or equivalent. 
• Working experience with computer/data entry and telephone in a business setting. 

Preferred:

• Customer service experience both in person and on the phone.  
• Telecom experience.  

Physical Demands/Essential Job Functions

• Standing for prolonged periods of time.
• Sitting for prolonged periods of time.
• Lifting/Pushing/Pulling (Occasionally)
• Stooping and Squatting (Occasionally)
• Lifting up to 10 lbs. (Occasionally)
• Bending (Occasionally)
• Kneeling (Occasionally)

Reasonable Accomodation

Reasonable Accommodations can be made if and when requested under ADA. Medical documentation will be requested from the employee to understand the employee’s need for accommodation and/or the employee’s medical restrictions. If there is an accommodation requested, all medical information should be certified by the employee’s treating medical provider. 

Travel

This position does not require much travel (on occasion). 

Affirmative Action Plan (AAP/EEO Statement)

South Slope provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Other

• Must be authorized to work in the United States. 
• Must successfully pass a pre-employment criminal background check and pre-employment drug screen. 
• Other duties may be assigned based on business needs or at the discretion of the Designated Supervisor. 
• Qualified candidates must complete a South Slope application.  

About South Slope Cooperative

At South Slope, we’ve been on a crusade against spotty coverage since 1958, when we opened our doors. Back then, we had a simple mission: serve local Eastern Iowa communities with the best communications technology possible.

The Corridor is our home, and we have a personal stake in bringing world-class technologies to our area. That’s why we’ve set out to deliver ridiculously reliable internet, digital TV and phone services. And we do it with style.

South Slope offers an impressive benefits package, including:

• Great Pay
• Excellent Benefits including Company-funded pension plan and 401K plan
• Health, Dental, Vision, Life, FSA, Short Term/ Long Term Disability
• PTO, Paid Holidays, Birthdays and Parental Leave
• Monthly internet allowance

How to Apply

If you are interested in this position, please complete our Career Application.